Returns Policy
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
- Please use our contact us form on our website to tell us of any returns.
- Please fill in the necessary fields and a brief description of why you would like to return your goods.
- We will send you a SAE for you to return your items.
- Please use the SAE and please return all goods and original packaging.
Our 30-day returns guarantee
Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
This returns policy does not affect your statutory rights.
- We are unable to exchange items that are not damaged or defective. However, if you have received a damaged or defective item please inform us immediately via our contact us form on our website, you must do this within 48 hours of receiving any faulty items. For instance if they have been damaged in transit.
In the event of Handee Products.co.uk sending you a replacement for a damaged or defective item, you must return the damaged item to Handee Products within 30 days. Handy Products.co.uk reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Handee Products.co.uk confirms we will issue a replacement.
This returns policy does not affect your statutory rights.
Statutory Rights
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.
To cancel your purchase within the seven-working-day cooling-off period, please fill in our form on the contact us page explaining you would like to take advantage of the seven day cooling off period and cancel your purchase. Please give the reason for the return as "I just don't want it anymore". Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: gift wrapping).
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4
